Shop-Ware Inc. Privacy Policy - Your Privacy Rights

Effective Date 6/18/14 (last updated 5/19/16)

This Policy describes how we treat personal information on

General and Contract Information

We collect the following general information, as provided by our users:

  1. customer information (names, email addresses, phone numbers);
  2. vehicle identification numbers (VINs), odometer readings and license plates;
  3. repair shop information (address, phone number, labor rates, staff names and email addresses);
  4. user content (repair orders (labor, parts, hazmat and fees, sublet, and inspection items); notes and their attachments of any kind, including (but not limited to) photos, videos and PDFs; recommendations; canned jobs)

We also log user actions (viewing pages, creating repair orders, adding/editing/deleting services and their line items, checking boxes, writing notes, making recommendations, sharing jobs, closing jobs, taking payments, and clocking in and out) and customer actions (viewing repair orders, approving recommendations, declining recommendations, commenting).


If you use our website, we may collect information about your IP address and the browser you're using. We may look at what site you came from, or what site you visit when you leave us. We may track your activity on our site to help improve our products and customize your experience.


We may email you about new features or updates. You can opt out of receiving our marketing emails; simply follow the instructions in any promotional message you get from us. If you opt out of getting marketing messages, we will still send you transactional messages.


We will email you about your account, billing, customer alerts, and any feedback you provide. We might also contact you about this Policy or our website Terms.

We use information as otherwise permitted by law.

Disclosure of Information

Shop-Ware Inc. will not share, sell, or rent to third parties, including other Shop-Ware users, any customer information unless that specific customer engages with another Shop-Ware user for service, except in connection with a sale or merger as stated below. We will not share your repair shop information, service information, or recommendations with third parties, including direct marketing services, unless you direct us to do so. We may share VINs with third parties to facilitate decoding but not for direct marketing. We may share parts information to facilitate eCommerce within the app, but not for direct marketing.

"Shine the Light"

If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email, or write to us at the address listed below. Indicate in your letter that you are a California resident making a "Shine the Light" inquiry.

Sale or Merger

We may share information with any successor to all or part of our business. For example, if part of our business is sold, the purchasing entity may have access to our customer list as part of that transaction. We cannot warrant the privacy policies of other companies.

Compliance and Protection

We will share information in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share it if a government agency or investigatory body requests. We might share information when we are investigating potential fraud.


The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

If you click on a link to a third party site, you will be taken to websites we do not control. This policy does not apply to the privacy practices of these websites. Read the privacy policy of other websites carefully. We are not responsible for these third party practices.

If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection as those in your country.


If you have any questions about this Policy, please email us at

You can also write to us or call at:

Shop-Ware Inc.
475 9th St
San Francisco, CA, 94103


From time to time we may change our privacy policies. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.